Concierge

Our concierge team is responsible for creating memorable first impressions, greeting patients, their families, visitors and contractors. They deliver VIP standards of service with a warm, caring smile to:

•  New patients

•  Existing patients

•  Potential patients

•  Providers

•  Suppliers

They also assist other departments with administrative work as required.

Customer Experience Consultants:

Our Customer Experience Consultants provide information, assistance and an exceptional customer experience to: 

•  New patients

•  Existing patients

•  Potential patients

•  Providers

•  Suppliers

They are responsible for managing general website enquiries, chat box and telephone enquiries from our four different phone lines:

•  General 

•  Laser

•  Cataract 

•  Mandarin  

Our customer experience consultants create an important first impression by providing high quality information on all our services and by managing related administration.

Marketing Team

Our Marketing team is responsible for developing and implementing end-to-end marketing strategies to grow and develop Eye Institute’s service delivery.   The team`s role is to oversee and coordinate all marketing and communications for Eye Institute across multi-media channels digitally, via our website, advertising and print, including promotional and educational activities and events throughout the country.The team provides information about our services to our new, existing and potential patients and referrers and is responsible for:

  •  Digital Transformation 

  •  Social Media and Content

  •  Events Management

  •  General Marketing      

Optometrists and Ophthalmic Technicians 

Our optometrists and technicians support the work of our ophthalmologists in delivering excellent standards of customer service and care to patients undergoing ophthalmic consultation, diagnostic tests and/or surgery. This involves:

  •  Taking patient histories

  •  Performing diagnostic tests 

  •  Preparing patients to see the doctor

They also provide appropriate and independent patient care within their experience and scope of practice in addition to providing co-management of conditions under the supervision of our ophthalmologists. Our optometrists work as part of a team with strong professional support networks.

Medical Secretaries:

Medical secretaries are a vital part of our frontline team and are responsible for delivering optimum standards of service to patients undergoing ophthalmic consultation and/or surgery. This involves: 

•  Booking and rescheduling patient appointments

•  Managing administrative work

•  Accurate data entry on our Patient Management System

•  Working alongside doctors, optometrists, technicians, and theatre staff to ensure patients are at ease throughout their journey with us

•  Liaising with insurance providers to seek prior approvals where applicable

•  Liaising with anesthetists regarding surgical bookings

Theatre Team 

Our registered Perioperative nurses are part of a multidisciplinary team delivering optimum standards of patient care pre-operatively, in the operating theatre suite, and post-operatively.

This involves:

  •  Reviewing and preparing all of the pre-operative paperwork such as patient consent forms, medical history, allergies and health questionnaires, comforting and preparing patients prior to theatre admission

  •  Providing assistance to the ophthalmologists during surgery

  •  Assisting patients post-operatively with their recovery and ensuring they are fit to be discharged following their procedure  

Sterilising technicians are responsible for checking, sterilising instruments, and providing all supplies to ensure that the scrub nurse and surgeon have all the instruments and medical supplies they need for each procedure. 

Our Inventory Coordinator is responsible for purchasing, receiving and distributing of all the relevant medical supplies.