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About us: 

Eye Institute is New Zealand’s number one provider of eye surgery and ophthalmic care offering patients the latest vision correction technology, first class eye care and Australasia’s highly experienced eye doctors and surgeons. 

Our vision to give people a quality of life they thought they could never have, underpins everything we do at Eye Institute. We restore a person’s most critical sense, and thereby their independence.

Working for us: 

Eye Institute is an employer of choice

We  attract top talent, grow and support our people to be the best they can be, fulfill their goals and aspirations by:

   •  Ensuring they get off to a great start through our induction and onboarding programme

   •  Encouraging ongoing learning and development. We offer internal and external training, online training and an annual allowance to fund continuous professional development

   •  Recognising and rewarding our people that go the extra mile and excel in their role through annual performance reviews

 

We take care of your wellbeing

   •  You will enjoy working in a modern, ergonomic environment with a strong H&S culture

   •  Eye Institute provides free annual flu-immunisations for all staff

   •  We offer a discounted rate to our staff and their immediate family members for any elective surgical procedures.

 

Vibrant company culture

   •  We embrace diversity: our people come from all corners of the globe, different walks of life and speak more than 15 different languages. We recognise the value that an inclusive workforce brings to the way we work

   •  Get the opportunity to know your colleagues via regular social events

   •  Communication updates via a monthly company newsletter which all staff are welcome to contribute to

   •  Bring your innovative ideas because we make them reality by encouraging and implementing your ideas

   •  We listen to and action staff feedback and suggestions

 

 

Our Values 

Eye Institute is a values-based organization and we are proud to say our people are at its heart. Our values were developed by us, for us. They represent the things that are important to us -the things that influence how we behave and guide the way we interact with each other and our patients. 

   •  Providing Exceptional Patient Experiences, 

   •  Working as ONE team and 

   •  Demonstrating Excellence in everything we do by going the extra mile

 

By joining us you’ll be part of a dynamic, results-driven company that is committed to our people.

Every day you will have the opportunity to make a positive difference and transform the lives of our patients by providing exceptional patient experiences.

Our departments:

Concierge

Our concierge team is responsible for creating memorable first impressions, greeting patients, their families, visitors and contractors. They deliver VIP standards of service with a warm, caring smile to:

•  New patients

•  Existing patients

•  Potential patients

•  Providers

•  Suppliers

They also assist other departments with administrative work as required.

 

Customer Experience Consultants:

Our Customer Experience Consultants provide information, assistance and an exceptional customer experience to: 

•  New patients

•  Existing patients

•  Potential patients

•  Providers

•  Suppliers

They are responsible for managing general website enquiries, chat box and telephone enquiries from our four different phone lines:

•  General 

•  Laser

•  Cataract 

•  Mandarin  

Our customer experience consultants create an important first impression by providing high quality information on all our services and by managing related administration.

Marketing Team

Our Marketing team is responsible for developing and implementing end-to-end marketing strategies to grow and develop Eye Institute’s service delivery.   The team`s role is to oversee and coordinate all marketing and communications for Eye Institute across multi-media channels digitally, via our website, advertising and print, including promotional and educational activities and events throughout the country.The team provides information about our services to our new, existing and potential patients and referrers and is responsible for:

  •  Digital Transformation 

  •  Social Media and Content

  •  Events Management

  •  General Marketing      

Optometrists and Ophthalmic Technicians 

Our optometrists and technicians support the work of our ophthalmologists in delivering excellent standards of customer service and care to patients undergoing ophthalmic consultation, diagnostic tests and/or surgery. This involves:

  •  Taking patient histories

  •  Performing diagnostic tests 

  •  Preparing patients to see the doctor

They also provide appropriate and independent patient care within their experience and scope of practice in addition to providing co-management of conditions under the supervision of our ophthalmologists. Our optometrists work as part of a team with strong professional support networks.

Medical Secretaries:

Medical secretaries are a vital part of our frontline team and are responsible for delivering optimum standards of service to patients undergoing ophthalmic consultation and/or surgery. This involves: 

•  Booking and rescheduling patient appointments

•  Managing administrative work

•  Accurate data entry on our Patient Management System

•  Working alongside doctors, optometrists, technicians, and theatre staff to ensure patients are at ease throughout their journey with us

•  Liaising with insurance providers to seek prior approvals where applicable

•  Liaising with anesthetists regarding surgical bookings

Theatre Team 

Our registered Perioperative nurses are part of a multidisciplinary team delivering optimum standards of patient care pre-operatively, in the operating theatre suite, and post-operatively.

This involves:

  •  Reviewing and preparing all of the pre-operative paperwork such as patient consent forms, medical history, allergies and health questionnaires, comforting and preparing patients prior to theatre admission

  •  Providing assistance to the ophthalmologists during surgery

  •  Assisting patients post-operatively with their recovery and ensuring they are fit to be discharged following their procedure  

Sterilising technicians are responsible for checking, sterilising instruments, and providing all supplies to ensure that the scrub nurse and surgeon have all the instruments and medical supplies they need for each procedure. 

Our Inventory Coordinator is responsible for purchasing, receiving and distributing of all the relevant medical supplies.

Current Vacancies:

 

Therapeutic Optometrist

Are you interested in a job which will challenge and grow your knowledge of both surgical refractive options and pathology?

In this exciting role you will be working alongside one of our experienced ophthalmologists and his team with a diverse patient mix of Cataract, Refractive Laser, Medical Retina, Cornea and Glaucoma.

The duties will involve:

  • Assessment appointments for cataract and refractive laser suitability
  • Clinic patient assessment and imaging
  • Pre- and Postsurgical patient care
  • Explaining surgical options and processes to patients
  • Planning and preparing surgical list requirements
  • Triaging patients and referrals
  • Assisting in Laser theatre
  • Performing and interpreting tests using the latest technology

 

You may be required to work independently at times as well as with the support of the entire clinical team at Eye Institute. Full upskill training and mentorship will be provided.

Qualities we are seeking

  • You must have the ability to work closely as part of a team
  • Be able to prioritize and multi-task
  • Be a great communicator
  • Willing to go the extra mile to provide excellence in eye care
  • Great team ethic working with and under direction.

If you are an optometrist wanting to extend your optometric career into an ophthalmic experience, and you enjoy working in an environment which prides themselves on providing the very best eye care and customer service, then we would love to have you join our dedicated and professional team. 

This is a full-time role with typical clinical hours being 8am -5.30pm.  One (potentially two) Saturday and one late night per month. A 7am start may be required once a week for theatre patients. 

If you are interested in this opportunity or know someone who could be suitable, please email Reuben on Reuben.g@eyeinstitute.co.nz

 

Medical Secretary

Eye Institute is New Zealand’s number one provider of eye surgery and ophthalmic care, offering patients the latest vision correction technology, first class eye care and Australasia’s highly experienced eye doctors and surgeons.

Our administration staff in Remuera provide support for all doctors in the practice. As such no two days will be the same…

This is a diverse and busy role where you will be required to:

  • Be responsible for all patient bookings, invoicing and billing.
  • Liaise with and arrange bookings for anaesthetists and technicians.
  • Provide accurate and reliable information via email and general phone enquiries.
  • Process referrals and collate patient information.
  • Manage patient files and scan records.
  • Be a team player.

Qualities we are seeking:

  • Someone that can deliver exceptional customer service and care to our patients and referrers.
  • Excellent spoken English skills.
  • Excellent written communication skills.
  • Excellent computer skills.
  • Someone that is sociable, approachable, and that enjoys interacting with our patients, and the wider departments of our business. 
  • At least 1 year of previous medical secretary or reception experience would be an advantage.

If this sounds like you, please submit both a cover letter and CV outlining your suitability and reasons for interest in this role. 

Only candidates already in NZ, holding full and permanent working rights will be considered for this role.

 

Apply now

Concierge Administrator

Eye Institute is New Zealand’s number one provider of eye surgery and ophthalmic care, offering patients the latest vision correction technology, first class eye care and Australasia’s highly experienced eye doctors and surgeons.

This is a front of house role and you will be the first point of contact for our patients on arrival at your desk. 

Duties will involve:

·       Meeting and greeting all of our patients and staff ensuring they are given a fantastic first impression

·       Attend to requests for courier packages

·       Maintain tidiness of reception area

·       General housekeeping duties

 

Qualities we are seeking:

·       Bubbly, helpful and caring nature

·       Excellent interpersonal and spoken English skills

·       Exceptional customer service skills

·       Well presented

·       Ability to work both in fast paced as well as quiet environments

·       Excellent computer skills

 

If you are interested in this opportunity, please apply by sending your CV with a cover letter, outlining your suitability and reasons for interest in this role. 

 Only candidates already in NZ, holding full and permanent working rights will be considered for this role.   

 

Apply now