Eye Institute FAQs
Answers to your questions about Auckland’s Eye Institute
You’re welcome to contact Auckland's Eye Institute if you have any questions about the clinic and our facilities, but in the meantime, you may find answers to some common questions about Eye Institute here.
General questions about laser eye surgery, LASIK and iLASIK
1. Where is Eye Institute located?
The main Central Auckland Eye Institute clinic is located in Remuera, but for check-ups and some procedures you may find it more convenient to visit one of our other clinics throughout the greater Auckland area. You’ll find the contact details and maps for all Auckland Eye Institute locations on our Locations page.
2. Are there any Eye Institute clinics outside Central Auckland?
Yes, there are several smaller Eye Institute clinics throughout the greater Auckland Area, including North Shore, South Auckland and New Lynn. You’ll find the contact details and maps for every Eye Institute clinic on our Locations page.
3. What if I live outside Auckland?
Many of our patients travel great distances to have their eye surgery at Eye Institute in Auckland, because of the quality of treatment and care we provide.
If you’re thinking about laser eye surgery, but you live outside Auckland, we offer unique Travel Packages to make your life easier. iLASIK Travel Packages include fast-track treatment and complimentary accommodation in Auckland, plus after care with your local optometrist. You can find out more on our iLASIK Travel Packages page.
4. What are Eye Institute’s opening hours?
The opening hours of the Central Auckland Eye Institute clinic are:
- Monday - Friday 7.30am – 5.00pm
- Tuesday evenings until 6.00pm
- Wednesday evenings until 7.00pm
- Occasional Saturday mornings (dependent upon surgeon availability).
- Lunchtime appointments may also be available on request.
For appointments please phone between 8:00am and 5:00pm, Monday to Friday.
5. How do I contact Eye Institute?
The easiest way to contact Eye Institute is to call us on 0800 39 35 27 (or 0800 99 20 20 for laser eye surgery). You can also see our Contact page for more ways to get in touch.
6. How do I make an appointment?
You can make an appointment online now, or call us on 0800 39 35 27.
7. Is there disabled access at Eye Institute?
Yes, there is disabled access either at the front of the building through the main covered entrance, or from the basement car park via the lift. A wheelchair is also available on request – please ask at the front desk when you come in, or call us as you leave home.
8. Is there free parking at Eye Institute?
Yes there is plenty of free parking.
2 levels of basement parking below the building. Access to the reception from the basement car park is available via the stairs or 2 lifts. Disabled parking is available on basement level 1 – opposite the lift lobby.
9. What public transport can I get to Eye Institute?
By bus: There are bus stops conveniently located at 115 Remuera Road and 136 Remuera Road, both within easy walking distance of Eye Institute at 123 Remuera Road. Bus numbers servicing these stops include: 605, 606, 625, 634, 635, 645, 655 and 770.
By train: The Newmarket train station is located nearby at the bottom of Remuera Road, and can be accessed via the Southern Line or Onehunga Line. Eye Institute is approximately 700m from the train station, and can be reached on foot, or taxis are usually available outside the train station.
10. Can my family and friends accompany me to Eye Institute?
Yes – your friends and family are welcome to accompany you to Eye Institute for all your appointments, surgery and check-ups. They can either wait in our comfortable, air-conditioned reception area, or during your surgery they are welcome to wait in our more private surgery waiting areas, where they will be able to see you if they wish.
11. Can I choose which doctor I see?
To an extent, you are able to choose which doctor you see. Many of our doctors are specialists in a particular area, and you’ll always be seen by a doctor who specialises in your condition.
Where there are several doctors specialising in one area – such as iLASIK vision correction – you can often choose which doctor you prefer to be treated by.
You can state your preference when you book an appointment online, or by calling us on 0800 39 35 27 (call 0800 99 20 20 for laser eye surgery).
12. When was Eye Institute established?
Eye Institute first opened in 1995, when it was originally called The Remuera Eye Clinic. However, Eye Institute’s founding surgeons began working together even further back, in 1992, when they introduced laser eye surgery to New Zealand.
13. How many patients has Eye Institute treated?
Since Eye Institute first opened in 1995, we have successfully restored vision to an enormous number of satisfied patients. You are welcome to contact us if you would like to know more.
14. How can I pay at Eye Institute?
You are welcome to pay by cash, cheque, EFTPOS, credit card or bank transfer. Eye Institute also has a range of Easy Payment Plans that could help you spread the cost of your eye surgery.